Your Questions - answered.
Over the course of the conversations and interactions we've had with you, we've received several questions that we've taken the time to carefully ponder and consolidate into this FAQ. We've categorized them into sections but if there is anything that we may have left out, do feel free to contact us here.
1. How long will it take to complete an order?
Typically it'll take 3-4 weeks. Thanks in advance for your patience!
2. Do you guys have a price list?
Due to the nature of product, it's best to speak to one of our friendly consultants. You may email them at firstname.lastname@example.org or whatsapp +65 9856 5952
3. How can I take care of my new product?
Follow these steps and you’re all set!
- (a) Avoid direct and prolonged contact with water.
- (b) Always wipe off any water droplets as soon as possible with a soft cloth and leave the leather to dry naturally.
- (c) Avoid prolonged exposure to heat as prolonged exposure will dry out the leather.
- (d) Frequently buff the leather with a soft cloth.
- (e) Regularly polishing with a leather cream - this will help to maintain suppleness and minimise scratches and abrasions.
4. How can I arrange for a consult?
Please book an appointment with our Team via email: email@example.com or whatsapp +65 9856 5952.
5. Can I request a return or exchange for my bespoke item?
Due to nature of the product, bespoke items cannot be returned or exchanged, unless it is defective. For defective items, please drop us an email at firstname.lastname@example.org with the subject header: Return Request – Your Order Number and preferably with pictures so we can make an assessment. If it is indeed a workmanship fault or material defect, our Customer Service Team will assist you with the return process as soon as possible!
For more detailed information on Returns, please visit our Warranty & Returns page.
6. Is product warranty provided?
Yes we have a 1 year warranty on all our products. Please refer to our Warranty & Returns page here.
7. Where can I place an order fora sondermade bespoke product?
Please come by our atelier at Space @ Tampines (18 Tampines Industrial Crescent, #02-4E, Singapore 528605).
It's best to make appointment with our Team via email: email@example.com or whatsapp +65 9856 5952 before dropping by!
8. What payment methods are available?
We accept payment via CASH, PayNow & bank transfer.
9. Do we offer delivery services?
Currently we do not offer delivery. However, we may be planning to in the near future so do follow our space closely or join our mailing list for updates!
10. Do you offer repair services for other leather goods?
We will be launching our repair services soon, do follow our space closely or join our mailing list for updates!